Hawaii Kai Computer Guy | Frequently Asked Questions

1.	What exactly is Hawaii Kai Computer Guy?
2.	Why choose Hawaii Kai Computer Guy?
3.	What if I rarely need computer assistance or technical support?
4.	What is Hawaii Kai Computer Guy's role in the computer industry?
5.	What if my computer/software came with a technical support option?
6.	How do I begin a relationship with Hawaii Kai Computer Guy?

1. What exactly is Hawaii Kai Computer Guy?

What makes us different, makes you better.
Hawaii Kai Computer Guy is a company that provides LIVE! Technical Support for Any Operating System or Application. Our company was developed to offer a high level of skill and knowledge within its industry and make it affordable to all consumer markets. We are the perfect all-around solution whether your technical support period has expired with the manufacture, you find the long hold times and impersonal service of these companies unacceptable or simply want a direct, single option for all of your computer support and development needs.

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2. Why choose Hawaii Kai Computer Guy?

One Call Does It All!
As an "Unlimited Support" Client of Hawaii Kai Computer Guy, you'll be able to obtain our LIVE! Technical Support from anywhere in the world with one phone number. Once dialed, you can speak with the Hawaii Kai Computer Guy to receive assistance with any operating system or application. And, Hawaii Kai Computer Guy's response times average minutes - not hours. When you need help with your computer or applications, there is no better place to turn.

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3. What if I rarely need computer assistance or technical support?

You'll Save What You Spend.
Even if you haven't experienced many computer problems in the past, chances are the ones you have could easily add up to a large total cost. In addition, once your problem was solved, did you learn how to overcome the problem should it happen again?

If time is money, then time saved is money saved. Hawaii Kai Computer Guy encourages our clientele to learn the concepts while we assist them through support and troubleshooting.

We believe a client will appreciate somebody fixing their problems, but will be even happier if they do not recur.

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4. What is Hawaii Kai Computer Guy's role in the industry?

Educator, Computer Guardian Angel and "On-Call" IT Manager.
Hawaii Kai Computer Guy is not a reseller or retailer, we provide a way for you to call for all of your technical support issues and teaching/training needs without the hassle of dealing with entry-level representatives, multiple companies or several phone numbers.

Hawaii Kai Computer Guy's role in the computer and technology industry is simplified within our mission statement.

"Hawaii Kai Computer Guy will take a vested interest in our clients by teaching them how to utilize the means they currently have, prepare them with a developed sense of the computer industry and educate them to make well-informed decisions as it relates to their needs. We will lead them onto the road of becoming self-sufficient and self-confident."

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5. What if my computer/software came with a technical support option? (warranty, etc.)

Read the fine print and don't be afraid to ask.
Hawaii Kai Computer Guy believes strongly in educating our clients not only about their own computers or software, but also in providing a strong knowledge of the computer industry as a whole -- a "behind-the-scenes" understanding. This is a valuable benefit because it affords you the knowledge to make better purchasing decisions in the future. So, let's begin right now.

When you purchase a brand-named computer, also known as a "proprietary" computer (e.g., Gateway, Dell, HP, Apple/Mac, etc.), the warranty or support these manufactures supply is usually only for the hardware (computer system) you purchased from them and the software that came with the unit. If you accidentally erase a file or have problems, their solution is often to utilize the "restore disk" that came with the computer and put it back to it's original state (similar to when it was in initially purchased). That means any data you have created or programs you have installed could be lost.

Also, if you have purchased any additional hardware, peripherals or software and installed these onto the unit, the manufacture reserves the right to void support completely.

Hawaii Kai Computer Guy will assist you with any technical support related issue -- regardless of the manufacture, retail institution where you made your purchase or the software package installed.

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6. How do I begin my relationship with Hawaii Kai Computer Guy?

A Simplified Experience.
Once you agree that Hawaii Kai Computer Guy's personalized technical support (including unlimited technical support, troubleshooting and teaching) is for you -- just call us at (808) 356-0672 and we'll be there for you!

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